"What to ask before you buy.
Checklist: Enterprise Unified Communications
Done right, UC (Unified Communications) can boost employees’ productivity, help
executives better manage a distributed work force and improve the company’s
response time to customers. Forrester Research Inc. is seeing growing momentum
behind UC in the enterprise; the technology research firm expects a significant
increase in deployments by the end of 2009."
Download it here
or view it online